HUD: Your New Operator
HUD is Fonality's market-leading desktop application that empowers employees to take control of business communications. Like a Head’s Up Display, HUD provides company-wide visibility and makes it easy for employees to interact with one another via a single simple interface. Using HUD, you can see who's calling with interactive desktop alerts; check the call status of any employee; and initiate internal calls, mobile calls, and secure chat sessions.
Click for flash demo“HUD helps us to enhance communication within the office, since we know whether someone is on the phone or not. We also like HUD’s drag and drop call transferring capabilities and its integration with caller ID on the PC desktop.”
— SunPorch, Westport, CTWork Efficiently and Communicate Effectively.
HUD’s user-friendly interface empowers your employees to work productively. HUD facilitates intra-office communication by making it easy to initiate phone calls, chat sessions, and email to coworkers with a click of a mouse. With HUD's color-coded call status, employees can always see who's on the phone, who's away from their desk, and who's available to talk.
When communicating to customers, HUD enables one-click calling from Outlook contacts, and matches incoming caller-id to Outlook contacts so you'll no longer need an operator to screen your calls.
“We love HUD - it has become essential for our sales organization. In real-time we can see what calls are taking place and drag and drop them to other lines, cell phones, voicemail, etc.”
— Yelp, San Francisco, CAOperate Like the Big Boys.
With HUD Agent, you can create and manage a distributed call center for less than $2,000. Using this powerful product, your sales and customer service agents can log in and out of queues, monitor call states, park calls, and record calls on the fly.
“HUD is spectacular! We use it from our CRM system -- we simply click a contact's name to dial. It's a huge time saver for us. Dragging and dropping calls from HUD is a great feature, and since we use four or five types of phones, HUD makes transferring calls from any phone very simple.”
— Sangoma, Markham, Ontario, CanadaKnow your Customer.
HUD Agent integrates powerfully with web-based CRM systems, such as SugarCRM and Salesforce.com, giving your agents the tools to interact confidently with customers on a professional level. HUD Agent can do a web search or CRM lookup against a customer’s phone number, so your agents know who’s calling and can view their communication history.
“HUD provides us with the ability to monitor calls for training and record calls for customers that need to keep recordings for 30 days.”
— Crusecom, Oscoda, MIGive Real-Time Training.
HUD Agent provides powerful tools for your managers to monitor (listen in on), mentor, and barge (join) calls. And with Private Enterprise Chat, they can guide agents on calls in real time.
* Note: HUD is not supported on Linux, Mac OS X 10.5, Windows 98, Windows 2000, and Windows Terminal Server.
