HUD Edition Comparison
Features | Personal FREE * | Team $995 | Agent $1,995 |
|---|
- [+] Desktop Alerts
When your extension rings, an optional desktop alert displays, informing you of the call and Caller ID. Desktop alerts show the names of people calling your extension for Caller IDs stored in your Outlook contact database. You can also display this alert when making outbound calls.
Inbound Calling: When your phone rings, the Caller-ID will be analyzed against your Outlook Contacts. If a match is found you will see the person’s name pop-up!
Call from your Inbox:
Right-click on a contact or email message to call. Your phone rings and you’re connected!
Outlook 2003 or above is required
Instantly place a call by selecting a phone number in any file or application and dragging it into HUD.
- [+] Easy Dialer
Place a call directly from HUD by typing in the desired phone number and clicking "Call". HUD will call your extension first, and then connect you to your outbound call.
Transfer an incoming call directly to your own voicemail when you’re busy with another call.
Place calls on hold by transferring them to your on-hold area when you need to take another call.
See what the status is of your coworkers with HUD’s color coded call status:
- Green - Inbound/outbound call
- Orange - Queue call
- Purple - Intraoffice call
- Grey - Unregistered
- [+] Operator Panel
HUD provides your organization with a full-featured operator panel, including unlimited on-hold and parking areas for every employee and easy tools for managing and transferring calls.
Employees can send instant messages on your own private chat network. This feature is perfect for companies that have turned off external chat as a time-saver and call centers that want to text-whisper to agents while on the phone.
- [+] Click-to-Email
Click the email icon to easily send an email to any employee in your company. The email address will be pulled from your PBXtra company directory.
Click the mobile phone icon to instantly call any other employees on their cellular phones. The phone number is pulled from your PBXtra company directory.
Need to quickly know which employees are on the phone? HUD sorts your extensions in "continuous" mode, so you can always have your active callers at the top of the list. Perfect for managers who need visibility into employee activity levels.
To transfer calls to any extension, voicemail box, on-hold or parking area, simply drag the call with your mouse from the call status area to the desired location.
- [+] Call Parking
HUD provides all employees the ability to view calls that are currently parked; tag parked calls with reminder notes; and drag calls between extensions, on-hold areas, and the parking area.
- [+] Extension Groups
For maximum efficiency, organize your display by departmental groups that mimic the way you operate. Simply build a group and start dragging extensions into it.
- [+] Queue Status**
Managers can see which agents are logged in and out of their queues.
Agents can view their own login/logout status and log themselves in and out of their queues. Managers can also log agents in and out with a click of the mouse.
HUD provides your employees the ability to record their own calls with the press of a button. Call recordings capture agent name, agent extension, date, time, and file size. HUD also comes with an extensive permission system that lets you decide exactly who can record their own calls and who is allowed to record others’ calls. HUD is critical for quality control within your call center!
HUD gives supervisors the ability to actively listen to or passively monitor any inbound or outbound call. HUD also comes with an extensive permission system, so you can grant a specific group the ability to barge/monitor another specific group.
- [+] CRM Integration
Initiate a web search or CRM lookup based on caller’s Caller ID and know all about the caller before you pick up the phone. When you have PBXtra Unified Agent Edition, you will even be alerted of the deal size before you pick up!
Outlook Integration * HUD Personal comes free with purchase of any version of PBXtra
** Requires PBXtra Call Center Edition
