PBXtra Features

With Fonality PBXtra Call Center Edition, call centers are finally affordable. Now you can boast an in-house or remote customer support and sales team, and handle all customer inquiries with queues, Automatic Call Distribution, skills-based routing, powerful reporting, and more.

Add a Call Queue

Here is an example of a queue that round robins among the agents. With PBXtra Call Center’s Call Queues, administrators can manage the agents on a queue, set the maximum number of people on hold, announce the hold time, create an audio intro, and more.

View Queue

Administrators can view all the queues set up on PBXtra and see a snapshot of its settings and statistics.

Agent Report

Administrators can pull call reports by agent to track the effectiveness of each agent.