PBXtra Features

Tight integration of your CRM system and phone system will take your business to the next level. PBXtra Unified Agent Edition improves productivity for agents, increases agent accountability, and give managers new insight into their organizations. Want to know who your reps are calling? Want to know how many times your reps have called your customers or for how long they spoke? With PBXtra Unified Agent Edition, now you can!

Improves Productivity for Agents

PBXtra Unified Agent Edition (UAE) features such as Deal-Size ($) Alert, Improved Screen Pops, Click to Call, and integrated call recording increase agent productivity so they spend less time researching and more time closing.

Increases Agent Accountability

Because call logging is automated with Fonality PBXtra Unified Agent Edition, managers have clear visibility into their agents’ activities. Managers can easily view an agent’s calls back and forth with contacts, call back times, and recordings to determine how effective an agent is. With this integrated call and opportunity data, the possibilities are endless.

Management Reporting

With integrated call and contact information stored in the CRM, managers now have access to better reporting and can manage their agents more effectively. PBXtra UAE gives managers the ability to view average call-back time, average days to conversion, average calls to conversion and more, all by agent, team, and account!