Solutions for Every Type of Call Center
Affordable Call Center Solutions Start at $2,995
Do you think of yourself as a “call center?” Even if you don’t, chances are you have a sales team, a support team, a billing department, or another group that takes calls from outside customers or vendors. Whether these departments have many employees or only a few, guess what? You’re a call center!
With PBXtra Call Center Edition we were able to keep our call center operations in house, which meant we could provide higher levels of customer service and maintain better control of our sales and marketing efforts.— SunPorch
We chose Fonality based on price and functionality. PBXtra Call Center Edition included all of the standard call center features we needed, such as recording inbound calls and call queues, at 1/6 the price of Avaya.— YourLeadSource.com
Fonality’s engineers optimized our PBXtra system to be very efficient, with long uptimes and high availability, which enables us to handle 5,000 calls in an eight hour period.— Crusecom, Oscoda, MI
What can a call center solution do for me?
Fonality’s affordable call center solutions help you present yourself more professionally, operate more efficiently, and provides the intelligence you need to help you make important business decisions.
- When your customers call you do they hear a professional greeting? Are they offered a quick and easy way to reach the appropriate people? (“Press 1 for sales, 2 for support.”)
- Do you promote products or services while callers are on hold?
- Are you able to track the effectiveness of your marketing and advertising campaigns?
- When you receive a call do you distribute it quickly and efficiently so you never miss a sale and always provide stellar support?
- Can you instantly find out which of your employees are working hard and which are hardly working? Can you determine, at a glance, whether your customers and prospects are being treated the way you want them to be?
- Do you record, monitor, or barge calls to provide quality assurance? To train new employees more quickly?
If you answered “no” to any of the above, congratulations, you have a huge opportunity to improve your profitability!
Sound BIG with Advanced Call Routing Features
Fonality’s Call Center Edition offers sophisticated features like call queuing, automatic call distribution, monitoring and reporting. These features let you have calls answered in order, route calls to the agent best equipped to handle them, and see how agents are performing. Other features like music on hold and on-hold announcements enhance the caller's overall experience.
Maximize Resources with Unlimited Call Queues
By adding call queue capabilities, a growing business can use maximize their staff by allowing fewer agents to manage call volumes more efficiently.
Work Smarter, Not Harder with Graphical Reports
Real time reports provide accurate, up to date information so you can proactively monitor and manage call queues and individual agents to meet business objectives or Service Level Agreements (SLAs).
Manage your Call Center in Real-time with HUD (Head’s Up Display)
With HUD, Fonality’s powerful real-time desktop application, you can create and manage a distributed call center with ease. HUD enables your sales and customer service agents to log in and out of queues, monitor call states, park calls, and record calls on the fly. Supervisors also benefit from the ability to manage agent queue status, view call activity in real-time, record, barge, and monitor calls with a single click, and even guide agents in real-time with HUD’s built-in instant messaging platform.
Branch Office & Remote Agent Support
Fonality’s IP-based solutions make it easier than ever to administer and mange your call center and allows agents and supervisors to work from home, on the road, or in a remote office located anywhere in the world.
» Find out more about Branch Office & Remote Agent Support.
Take Advantage of World’s First “Plug & Play” CRM and Call Center Solution
With Fonality’s PBXtra Unifed Agent Edition (UAE) and Salesforce.com you can instantly integrate your call center solution with your CRM solution. All phone calls will be automatically logged in your CRM system and inbound calls can be routed based on existing agent/customer relationships. The world’s first “plug and play” call center solution, UAE provides enhanced agent productivity and a 360-degree view of call center operations.
» Find out more about PBXtra Unified Agent Edition.
» Find out more about PBXtra Call Center Edition.
» Visit our Learning Center to find out more about Call Center Solutions.
