Customer Support
Having the best technology solutions for your business is important, but without exceptional service and support you’re leaving a lot to chance. Fonality offers a variety of support services to assist you in installing, configuring, and maintaining your Phone System.
“It seemed too good to be true for the price... PBXtra is easy to deploy and maintain. I set up the phones and server and Fonality support staff took care of the rest.” — Durand and Associates
» Read our Annual Software Maintenance and Support Agreement for details.
- Free Remote Installation Support
- Receive 2 hours of free installation support when you purchase your Fonality phone system. Ensure your server is installed correctly and receive basic training on the web admin and user panel.
- 24/7 Emergency Support
- If your system goes down, you don’t have a dial tone, or you can’t make calls for any reason, Fonality is here to help 24 hours a day, 7 days a week.
- Software Updates
- Receive free software patches for critical updates on all supported PBXtra systems.
- Industry Leading Response Time
- Whether you contact Fonality Support via email or phone, our team of trained experts will respond in 4 hours or less.*
For more information contact your Account Manger, or call 1-866-366-2548.
